Returns & Refunds

If a product is defective or delivered incorrectly, customers may request to return jewelry items within 30 days from the date of receipt. Returned items must be unused, in new condition, free of scratches, and include all original packaging and tags. A receipt or proof of purchase may be required during the return process. The company will either refund the customer or replace the product at no additional cost. However, items that have been used or activated cannot be returned unless there is a manufacturing defect or a shipping error.

Note: If you purchased your item from one of our retailers and not directly from our website, please contact them directly, as we are unable to process returns for items not purchased from us.

If you have any questions or concerns, please feel free to contact our Customer Service Team, who will be happy to assist you.

1. Initiating a Return Request: Customers must notify the company within 30 days via email, phone, or website form, providing complete information such as order number, purchase date, and reason for return.
2. Verification of Return Eligibility: The company will verify whether the returned item meets the return conditions (unused, undamaged, in original packaging, etc.). If the return is approved, the company will inform the customer of the next steps.
3. Preparing the Return Shipment: Customers must pack the item in its original packaging to avoid damage during shipping. A receipt or proof of purchase must be included.
4. Returning the Product: The customer ships the item back to the company’s designated address using the shipping method specified or a courier of their choice.
5. Inspection of Returned Product: Upon receipt, the item will be inspected to ensure it complies with return conditions. If not, the return will be denied and the item returned to the customer.
6. Approval or Denial of Return: If approved, a refund or exchange will be processed. If denied, the item will be returned to the customer along with a reason for denial.
7. Refund or Exchange:
   • Refunds will be issued via the original payment method or as agreed (e.g., bank transfer or credit card), including return shipping costs if the error was on the company’s part.
   • Exchanges can be made for the same item or an item of equal value.
   Refunds or exchanges will only be processed after the return has been inspected and approved.
8. Return Status Notification: Customers will be notified of the return status (e.g., item received, refund approved, etc.) via the email used for the order.
9. Processing Time: Returns and refunds will be processed within 14 business days from the date the returned item is received.

1. Defective or Manufacturing Error: If the item has defects or damage due to manufacturing, customers can request a return or exchange within 30 days. Items must be in original condition and unused, and must include the certificate (if applicable) and all original components.
2. Wrong Item Received: If the customer receives the wrong model, color, size, or style, the item can be exchanged at no extra cost.
3. Special Conditions for Jewelry Products:
   • Made-to-order, engraved, or personalized items are non-returnable unless there is an error by the company.
   • Discounted or clearance items are not eligible for return or exchange.